As soon as your toys are prepared for shipment, we send out Despatch details to you via email. Please wait up to 24 hours before trying to track them as they need to be scanned in by our courier partner.
Our designers sometimes reach out to you directly if they have questions about the artwork/images that you provided. When you receive the question, please make sure to respond to the mail.
Bespoke plush uses Recycled polyester. The production of recycled polyester requires far fewer resources than that of new fibers and generates fewer CO2 emissions.
Yes, we can turn your children's drawing into a plush toy under draw your own category. And more complex and artistic drawing under the original commission category.
You can add up to 4 images in the upload image option with a description for each image on the product page. If there are more than 4 images you can mail them to us at support@bespokeplush.com we are happy to help you.
Send your images of accessories to support@bespokeplush.com we are happy to help you. We will check your accessories and send you a reply stating whether we can add your accessories or not.
We are the manufacturer and the buck stops with us. If a single toy is found to be defective, we’ll either offer a refund or credit or replace it directly with our client, end customer, or retailer at no cost.
Strict no-refund policy - as long as it's before we have started working on your order. We keep you updated at each step in bringing your artwork to life, so you can expect an e-mail telling you when your order has passed its art review.
If you have not had a despatch notice by email, get in touch with us immediately, noting your order number, the correct address, and the phone number we will try and change the details for you.
